Vocabulary and key phrases
*��s���S�m the cancelled flight
h�ng b

n bŁi q�
xi

o They've cancelled my flight to Argentina!
bS?
9h�^"v*��s���S�mąN0
w�
qł

g
n t�ng de h�ng b

n bŁi q�

xi

o le 0
*��s�^� the delayed flight
h�ng b

n y�n wł I'm late, because my flight was delayed.
b�Ź0RąN�ąV:Nb"v*��s�^�ąN0
w�
ch� dąo le �y%2łn w�i w�
de h�ng
b

n y�n wł le 0
L�Ng��_"N to lose your suitcase
x�ng l�
bŁi n�ng dik
Maria had to buy clothes, because they lost her
�s)R�N N_ NSpNc� g�ąV:NyY"vL�Ng suitcase.
��_"NąN0
m�
l� yą bł d� bł qł m�
i y%2ł fś � y%2łn
w�i t

de x�ng l�
bŁi n�ng dik
le 0
L�Ngą{��_OW to break your suitcase
x�ng l�
xi

ng bŁi n�ng huąi We made an official complaint, because they
b�Nck_\OśQ�bɋ�ąV:Nb�N"vL�Ngą{ broke our suitcase.
��_OWąN0
w�
men zhŁng sh� zu� chk
tóu sł �
y%2łn w�i w�
men de x�ng l�
xi

ng bŁi
n�ng huąi le 0
L�Ngć�ę excess baggage
x�ng l�
ch

o zh�ng I had to pay Eur80 for excess baggage.
ąV:NL�Ngć�ęb_�NkQAS'kCQ0
y%2łn w�i x�ng l�
ch

o zh�ng w�
d� fł b


sh� M
u yu�n 0
r΀ to get a flat tyre
bąo t

i He arrived late for the excursion because the
�NĘ�8n�Ź0RąN�ąV:NlQfŹr΀ąN0 bus got a flat tyre.
t

ji

o yóu ch� dąo le �y%2łn w�i gM
ng
ch
bąo t

i le 0
UffŹ to feel dizzy
yk
n ch
I felt dizzy on the bus, because it was going too
b(WlQfŹ NUffŹ�ąV:N__*Y�_ąN0 fast.
w�
ząi gM
ng ch
shąng yk
n ch
�y%2łn
w�i k

i detąi kuąi le 0
MOn�] to be badly located
wŁi zh� chą The hotel was very badly located, it was far
Rę^MOn^8^�]�y^:S�_�Ź0 from the city.
ji�
diąn wŁi zh� f
i ch�ng chą �l� sh�
qk
h%1łn yu�
n 0
ywm�n�_�Ź to be far from the beach
l� h�
i t

n h%1łn yu�
n On the website it said the hotel was next to the
QŁz N�Rę^'}`@wwm�n�FOś[E
Ny beach, but it's very far.
wm�n�_�Ź0
w�
ng zhąn shąng shuM
ji�
diąn j�
n kąo
zhe h�
i t

n �dąn sh� j� shąng l� h�
i
t

n h%1łn yu�
n 0
|�ś"vĄc_XT the rude receptionist
ck
l�
de ji
dąi yu�n The receptionist was very rude and unfriendly.
Ąc_XT�_|�ś�N N�S}Y0
ji
dąi yu�n h%1łn ck
l�
�r qi%1ł bł y�
u
h�
o 0
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ąeJ�"vh�oz��N the boring entertainer
wś li�o de bi�
o y�
n y� r�n The hotel entertainers were very boring and
Rę^"vh�oz��N�_ąeJ��N�_ćp�N0 annoying.
ji�
diąn de bi�
o y�
n y� r�n h%1łn wś li�o
�r qi%1ł h%1łn f�n r�n 0
lQ(utmń[ to share the bathroom
gM
ng y�ng ył sh� I booked a room with an individual bathroom,
b"Ś�[ąNN*N g�r�ztmń["v?b���FOś[ but I have a shared bathroom.
E
NŁ~b"v/flQ(utmń[0
w�
ył d�ng le y%2ł gŁ y�
u dś l� ył sh� de
f�ng ji

n �dąn sh� j� shąng g%1łi w�
de
sh� gM
ng y�ng ył sh� 0
Ąl gól`l not to have a swimming pool
m�i y�
u y�
ng ch� I demand an explanation! The hotel was
b��N*Nć�Ęę
�ŁŹś[Rę^/f"^� gN*N supposed to have a swimming pool, but it
8nól`l�FO�Nś[v^^�Ydk0 didn't.
w�
yąo y%2ł gŁ ji%1ł sh�
�zhŁ ji

ji�
diąn
sh� y%2łng g

i y�
u y%2ł gŁ yóu y�
ng ch�
�dąn sh� sh� b�ng f
i rś c�
0
ó[�n to be full
kŁ m�
n I arrived at the hotel and it was full.
S_b0R�ŹRę^"v�eP�]�~ó[�nąN0
d

ng w�
dąo d� ji�
diąn de sh� h�u y�

j%2łng kŁ m�
n le 0
5uŻhOWąN the out-of-order lift
diąn t%2ł huąi le The hotel lift was out-of-order.
ŁŹś[Rę^"v5uŻhOWąN0
zhŁ ji

ji�
diąn de diąn t%2ł huąi le 0
Ąl g�p4l there's no hot water
m�i y�
u rŁ shu�
Excuse me, there's no hot water in my room.
ąbIk�b"v?b��Ąl g�p4l0
bąo qiąn �w�
de f�ng ji

n m�i y�
u rŁ
shu�
0
?b���_� the dirty room
f�ng ji

n h%1łn z

ng A four-star hotel and the room is dirty!
N*N�Vfż~Rę^��?b���_�
�
y%2ł gŁ s� x%2łng j� ji�
diąn ��r f�ng ji

n
h%1łn z

ng
�

fl N�]\O the heating doesn't work
nu�
n q� bł gM
ng zu� Excuse me, the heating in room 321 doesn't
ł[ Nwć�321?b��"v
fl N�]\OąN0 work.
du� bł q�
�321 f�ng ji

n de nu�
n q�
bł gM
ng zu� le 0
��k�] the dirty towels
z

ng m�o j%2łn The towels in my room are dirty, they haven't
b?b��"v�k�]/f�"v��N�Nż�Ąl gbc�Ź changed them.
0
w�
f�ng ji

n de m�o j%2łn sh� z

ng de
�t

men dM
u m�i y�
u huąn gu� 0
łQ1Y"vŻO
m�NXT the indiscreet cleaning staff
mąo sh%2ł de b�
o ji� r�n yu�n The cleaning staff entered my room despite the
=\Ą{c@w ���RSbpb "vLrP[�ŻO
m�NXT "Do not disturb" sign.
�Ź/f�ŹeQąNb"v?b��0
j�n gu�
n guą zhe  q�
ng wł d�
r�
o  de
p�i z�
�b�
o ji� r�n yu�n h�i sh� j�n rł
le w�
de f�ng ji

n 0
y��l to have diarrhoea
fł xiŁ Excuse me, I've had diarrhoea due to the hotel
ł[ Nwć�bTąNRę^"v�Śir1\y��ląN0 food.
du� bł q�
�w�
ch%2ł le ji�
diąn de sh�
wł jił fł xiŁ le 0
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 NS_�S� to deceive
shąng dąng sh�u piąn I feel deceived!
bɉ_ NS_�S�ąN
�
w�
ju� d� shąng dąng sh�u piąn le
�
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Dialogue
N*N$a`"vó[�N���cśQck_�bɋ��Ąc_XTckՋ�V;
bkyY An angry customer tries to make an official complaint,
0 while the receptionist tries to prevent her.
y%2ł gŁ fŁn nł de kŁ r�n yąo t� chk
zhŁng sh� tóu sł ��r ji

dąi yu�n zhŁng sh� tś z�
zh�
t

0 Customer: I want to make an official complaint. I
booked a room with an individual bathroom and I've
ó[�N: b���cśQck_�bɋ0b"Śó�ąNN�� g�r�ztmń["v?b�� been given one with a shared bathroom.
��gTŁ~b"v/fN*NlQ(utmń["v?b��0 Receptionist: I'm sorry, but all the rooms with
individual bathrooms are full.
w�
yąo t� chk
zhŁng sh� tóu sł 0w�
ył d�ng le y%2ł ji

n y�
u
Customer: That's why I want to make an official
dś l� ył sh� de f�ng ji

n ��r zu� h�u g%1łi w�
de sh� y%2ł gŁ
gM
ng y�ng ył sh� de f�ng ji

n 0 complaint.
Ąc_XT: �_ąbIk�FO/f@b g g�r�ztmń["v?b��ż�ó[�nąN0 Receptionist: The hotel will give you a 25% discount
h%1łn bąo qiąn �dąn sh� su�
y�
u y�
u dś l� ył sh� de f�ng on your next visit.
ji

n dM
u kŁ m�
n le 0 Customer: I assure you there won't be any next visit.
ó[�N: ŁŹck/fb:NĄNHN��\OśQck_�bɋ"vźSąV0
zhŁ zhŁng sh� w�
w�i sh� me yąo zu� chk
zhŁng sh� tóu
sł de yu�n y%2łn 0
Ąc_XT: Rę^(W�`N!keQOO"v�ePOŁ~�`N*N25%"vŚbcb0
ji�
diąn ząi n�n xią c� rł zhł de sh� h�u hu� g%1łi n�n y%2ł gŁ
25% de sh� k�u 0
ó[�N: bT`OŻO��bćQ NOegŁŹ�ęąN0
w�
xiąng n�
b�
o zhŁng w�
ząi bś hu� l�i zhŁ l�
le 0
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Please choose the correct answer
1. Ł�*Nó[�Nó`��ĄNHN{|�W"v?b���
ną gŁ kŁ r�n xi�
ng yąo sh�n me lŁi x�ng de f�ng ji

n �
a. Ł�*Nó[�Nó`��N�� g�r�ztmń["v?b��0
ną gŁ kŁ r�n xi�
ng yąo y%2ł ji

n y�
u dś l� ył sh� de f�ng ji

n 0
b. Ł�*Nó[�Nó`��N�� gqQ(utmń["v?b��0
ną gŁ kŁ r�n xi�
ng yąo y%2ł ji

n y�
u g�ng y�ng ył sh� de f�ng ji

n 0
c. Ł�*Nó[�Nó`��N*NWY?b0
ną gŁ kŁ r�n xi�
ng yąo y%2ł gŁ tąo f�ng 0
2. :NĄNHNŁ�*Nó[�NĄl g_0R�Nó`��"v?b���
wŁi sh�n me ną gŁ kŁ r�n m�i y�
u d� dąo t

xi�
ng yąo de f�ng ji

n �
a. ąV:NŁŹś[Rę^Ąl gŁŹ�y{|�W"v?b��0
y%2łn w�i zhŁ ji

ji�
diąn m�i y�
u zhŁ zh�
ng lŁi x�ng de f�ng ji

n 0
b. ąV:NŁŹ�y{|�W"v?b��ż�ó[�nąN0
y%2łn w�i zhŁ zh�
ng lŁi x�ng de f�ng ji

n dM
u kŁ m�
n le 0
c. ąV:NĄc_XT(WZP"Śó�"v�eP_�ąN0
y%2łn w�i ji
dąi yu�n ząi zu� ył d�ng de sh� h�u n�ng cu� le 0
3. `Oń�:NŁŹ*Nó[�Nł[�N6e0R"vŚbcb�naT�
n�
rŁn w�i zhŁ gŁ kŁ r�n du� t

shM
u dąo de sh� k�u m�
n y� ma �
a. N�na
bł m�
n y�
b. �na
m�
n y�
c. /f"v�Ł�*Nó[�Nó`NhTćQeg0
sh� de �ną gŁ kŁ r�n xi�
ng xią zhM
u ząi l�i 0
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Answers: 1(a): 2(b): 3(a)