Service Letter SL08-497/ESG
Action code: Commercial
New Service Letter Layout
SL08-497/ESG
August 2008
Concerns
Action code:
Owners and operators of all MAN B&W
two-stroke diesel engines.
Dear Sirs
Thank you to all of you who took your time filling out the questionnaire About Action Codes
about how you handle and use our service letters. We distribute service letters with 4 types
of action codes. In our new service let-
Communicating vital technical issues is the reason we provide you with ter layout, action codes are supported
service letters, and we are happy to have learned, that so many of you by colours as follows:
seem satisfied with the technical content.
Action code: Immediately
However, you also did pinpoint some room for improvement:
More illustrations, smoother electronic distribution, easier access via Issues that are vital to personnel safety
extranet, and better overview of recent issues were the most common or the safe running of the engine.
issues among your comments. We will work on that!
Based on your answers we have developed a new service letter layout.
Action code:
The layout may be fine-tuned during the next months.
Issues with risk of major breakdown
We still recommend to: and consequent off-service.
" Keep service letters action coded Immediately, At first opportunity
and When convenient by the instruction manual or close by.
" Forward service letters to all colleagues working with the affected Action code: When convenient
engine types (see Concerns below the action code).
Minor difficulties, suggested improve-
We already distribute service letters electronically. ments, system- and component up-
Visit www.mandiesel.com/sl-registration to register. grades etc.
Please direct any questions about this service letter to our Operation
Department: [e-mail]
Action code: Commercial
Yours faithfully Commercial and other non-technical
information.
Mikael C. Jensen Stig B. Jakobsen
Vice President, engineering Senior Manager, operation
Head office (& postal address) PrimeServ Production Forwarding & Receiving MAN Diesel A/S
MAN Diesel A/S Denmark
Teglholmsgade 41 Teglholmsgade 35 Teglholmsgade 35
Reg. No. 39661314
Teglholmsgade 41 2450 Copenhagen SV 2450 Copenhagen SV 2450 Copenhagen SV
2450 Copenhagen SV Denmark Denmark Denmark
Denmark Phone: [phone] Phone: [phone] Phone: [phone]
Phone: [phone] Fax: [phone] Fax: [phone] Fax: [phone]
Fax: [phone] [e-mail] [e-mail]
[e-mail]
www.mandiesel.com MAN Diesel  a member of the MAN Group