Writing

1. Read this letter carefully.

Customers Relation Officer

VGC Electronics

Second Avenue

Millstone

Bedfordshire

MK2 5GT

17 Oxted Road

Dorking

Surrey

RH 12 3BT

2^nd April 2003

Dear Sir or Madam

Re: VGC Stereo Unit Z500

I am writing to complain about the VGC stereo which I gave my son for Christmas. Almost immediately, things started going wrong.

First of all, when we pressed the OPEN/CLOSE button on the CD player, the drawer opened and closed so quickly that we did not have time to put a CD in. It took us nearly five minutes and my son trapped his fingers several times. The cassette player was even worse. Whenever we attempted to record music, it sounded awful.

Because of these problems, I returned the stereo to the shop where I had purchased it. They said it would take a week to repair. Three weeks later, when I telephoned to inquire what was happening, I was informed that they were waiting for spare parts. After nine weeks it was ready. When I tried it at home, I found that the CD problem had been solved but the cassette player was no better.

I am not satisfied with the stereo and with the service we have received, and I am now writing to ask for a full refund. I look forward to receiving your cheque for £537.50.

Yours faithfully

PHILIP DEAN

2. Now write your own letter, complaining about bad service you received when trying to return a computer which broke down just after you had plugged it. Ask for a refund.

Here are some phrases you may find useful:

I am writing to complain about

I am writing on account of

I am writing because of

I am writing on the subject of

I am writing to draw your attention to

I am writing to you in connection with

I hope/assume you will replace

I trust the situation will improve

I hope the matter will be resolved

I hope we can sort this matter out amicably

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