10

CANDIDATE'S ROLE

The examiner is a travel agent.

You are complaining about a trip you went on.

• complaint - trip / Turkey / say when

• hotel / no air conditioning

• complain about one more thing

• ask for compensation

• see manager now?

• tomorrow - impossible - say why / arrange another time

The examiner begins by saying:

“Hello, how can I help you?”

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EXAMINER'S ROLE

You work at a travel agency.

The candidate is complaining about a trip he went on.

• what problem?

• two-star hotel / no air conditioning - standard

• apologize for the other problem mentioned

• compensation - only manager can decide

• manager - absent now / back tomorrow

• arrange meeting at some other time/don't agree to first suggestion

You begin by saying:

“Hello, how can I help you?”

QUESTIONS

1. What's your favourite means of transport? Why?

2. Tell us about the most memorable holiday of your childhood.

3. What are the advantages and disadvantages of travelling to exotic destinations?

4. What do you think of booking holidays on-line?

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