9

CANDIDATE'S ROLE

You are in England.

You are talking to a shop assistant in a bookshop.

• buy / book with CD - not work

• accept suggestion, arrange time and date

• if technician / not / help, new CD / wait / how long?

• you / return / Poland / next week

• agree, ask / details

The examiner begins by saying: “Can I help you?”

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EXAMINER'S ROLE

You work in a bookshop.

You are talking to a customer.

• tried CD on other PCs?

• suggest seeing technician to check CD

(Mon - Fr. 10 - 14.00)

• new set - wait 2 weeks

• suggest sending the set to Poland ($10),

• ask: address

• apologize

You begin by saying : “Can I help you?”

QUESTIONS

1. Do you often go to bookshops / libraries? Why (not)?

2. Tell us about the last time you / somebody you know took something back to
   a shop.

3. What are the advantages and disadvantages of shopping in a hypermarket?

4. How has shopping changed for the past 10 / 20 years?

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