5 10 11

5 10 11



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ood recogmtion rawing attention to yourself before starting persuasion

aking references to the Information you nave obtaln


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en orrer.—

uestions.


erbal and non-verba! encouragement to spea

11. Suggestion.

Use suggestions such as: ‘As You already know..., You know that..., You have probably heard..., I do not have to cx)nvince You that...

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