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The art of listening is a basie skill used to create and maintain interpersonal contacts. Everyone has to daily deal with the other people, either with those who they like and don’t like to talk with. Have you ever wondered where do those preferences come from? it is simple - we like to talk with people who listen to us.

You tan read about the active listening method in Thomas Gordon s book: “Parent effectiveness training”. The author emphasizes that listening meets sonie difficulties, he calls them listening barriers. We tan encounter all those barriers during negotiation, so they tan become inefficient and ineffective.