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UNIT

12

Competition

m 4)) 80 Listen to the dlllmeni« bel ween . .m>l •"

Am/	lwi
short courso	HA slflW
lawn	lem

EU 4)) 81 Put the words you hmti Into lli«’<oitm i i olumn,

/cm/		/ou/
5 6 7 8

4)) 82 Listen and circle the form that you hear.

They

1 They'll try to dominate the market.

They’d

2 We

3 HI

want to

won’t

wouldn’t

overtake Samsung.

listen to the news.

4 l’m surę

they

they’ll

they’d

5 We know you

6 I don’t think

like the exhibition.

want to

won’t

wouldn’t

you you’ll you’d

take the company upmarket.

agree.

[3    4)) 83 Listen and underline the stressed syllable in each word. Then check

your answers.

Verb	Noun (person)	Noun	Adjective
compete	competitor	competition	competitive
innovate	innovator	innovation	innovative
invent	inventor	invention	inventive
create	creator	creation	creative
protect	protector	protection	protective

4)) 83 Listen again and practise saying the words.

Q Make Speaker B’s responses morę tactful.

1    A: So we’ll hołd our next meeting in June.

B: September would be better.

WouldrTt...................................................................?

2    A: Ofcourse, we’ll order from Wilson’s as usual.

B: We should try another supplier this time.

...................................................................?

3    A: They just agreed to a 10% discount for orders of 100 items or morę.

B: We could insist on better terms.

...................................................................?

SURVIVALBUSINESS ENGLIS-

SAYING IT TACTFULLY

□

Choose the morę tactful response to each statement.

1 Let’s contact Mr Jansen next week.

a) We should contact him earlier.    b) Shouldn’t we contact him earlier?

2 We’11 wait till summer. a) That's too late.

b) lsn't that too late?

Tip

Asking a negative question is an easy way to suggest or assert something tactfully.

4    A: Let’s ask Crawley Engineering for a quote.

B: They’re too expensive.

...................................................................?

5    A: I think we should cancel the deal at once.

B: We’d better wait a few morę days.

...................................................................?

6    A: We can deliver in 45 days, not 30 as they expect.

B: They’11 be disappointed.

?

7    A: l’|l ask Mark if he wants to negotiate Ihis contract.

B: It would be better to ask lenny.

...................................................................?

4)) 84 Listen to check your answers. Then listen again and prnctlsc Speaker B’s responses.

II 4) 85 The phrases on the left may be inappropriate in a negotlation.

Listen to the recording, and complete the morę tactful phrases on the right.

1    We want thirty days’credit.    .....................us thirty days’credit?

2    There’s no way I can deliver in ten days. .....................deliver in ten days.

3    That’s a ridiculously smali order.    We were.....................bigger order.

4    Credit? You must be joking!    .....................,wearen’t

.....................to give you any credit.

5    That’s impossible.    We.....................to do that.

6    You’ve lost the contract.    .....................to inform you that you

haven’t won the contract.

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