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Chapter 5: Help and Troubleshooting

View the Installation Documentation

To view this document online within SAS University Edition:

1)

Start SAS University Edition. In a web browser, enter the URL that is shown on your Welcome screen, and press Enter to open the SAS Information Center.

SAS* Unlversity Edition: Information

§sas

THE POWER TO KNOW

Start SAS Studio >

2) Click Installation Documentation to view the installation documentation.

Unable to Start SAS University Edition

If you are experiencing problems starting the SAS University Edition virtual image, your system might not support 64-bit virtual images, or hardware virtualization (sometimes abbreviated as VT, VT-x, or AMD-V) might be disabled in your system BIOS. For morę information, see SAS Installation Notę 46250: http://support.sas.com/kb/46/250.html

Unable to Start SAS University Edition with an Unknown Status Codę Error

When starting the SAS University Edition virtual image, if you see an error message "The launch of the server process failed with an unknown status codę", you should view your virtualization software's settings for SAS University Edition. You cannot launch SAS Studio if morę than two processors are assigned to the SAS University Edition virtual image in your virtualization software.

In the settings for your virtualization software, set the number of CPUs for SAS University Edition to 2, and try again. If the same error is displayed, set the number of CPUs for SAS University Edition to 1, and try again.

Unable to Start SAS University Edition in VirtualBox with “This kernel requires an x86-64 CPU” Error

When starting the SAS University Edition virtual image in VirtualBox, if you see an error message "This kernel requires an x86-64 CPU, but only detected an i686 CPU", this error indicates that you are attempting to start the SAS University Edition virtual image on a 32-bit