Technical product information 2023632/14

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Copyright VW AG

Technical Service Handbook

VIN:

Model year: 2012

Sales code: 7P52T3

Model description: Touareg V8TDI 250 TDIA8A

Engine code: CKDA

Gearbox code: NAE

Official licence plate number:

Final drive code:

Username: erwin

Service advisor name:

Technical product information

Transaction No.:

2023632/14

Electrics: radio-navigation system RNS 850 and dash insert - various complaints

Release date: 30-Jul-2014

Customer statement / workshop findings

Customer statement:

Various complaints on the radio navigation system RNS 850 and the dash insert.

• On vehicles without parking assistance (PDC; PR numbers 7X9 and 8A5) "Assistants" can be selected in the submenu. After the selection the

message „system not available“ appears.

• Various complaints with AreaView.
• Various complaints with RearAssist.
• Various complaints with OPS (optical parking system).
• Audio CDs cannot be copied on the internal hard disc (ripping); the record button is not greyed.
• The menu "DynamicLightAssist" is shown although the system is not fitted.

Basic filtering of vehicle description

Brand

Model year

Sales model

Engine code

Gearbox code

Final drive code

V

2012

P%

7

-

Touareg

%

%

%

PR numbers

7

Q

1

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• In the dash insert the needle stops sporadically after the start.
• In the dash insert the vehicle (e.g. open door etc./"Car outline") is shown for longer than a minute.
• Lane changing assistant (SideAssist) and lane assistant are sporadically not available in the dash insert.
• After switching off the radio navigation system RNS850 the driving recommendation stays in the dash insert.
• The way point tour is not saved in way point mode.
• Untypical designations of the service displays in the HMI menu field. Terms have been changed (e.g. "oil change" to "interval service" and

"maintenance" to "Inspection Service").

• Hissing from the rear speakers (Dynaudio sound system) in radio operation.
• Sporadic resets are possible when several announcements are made at the same time and consecutively.
• Connection problems with various phones – see also the compatibility list on www.volkswagen-zubehoer.de.
• The message "Volkswagen infotainment switched off" appears in the dash insert although the RNS850 is switched on.
• When deleting a TV station from the list a second station is also deleted.
• The TV operating bar appears unprompted.
• Emergency calls are cut off while dialling.
• The message "Missed calls" appears although there are no missed calls.
• The message "Air conditioning cannot be operated“ appears unprompted.
• Unintentional deleting of short cuts on phone screen.
• The home address is sporadically not saved or not available.
• The band designation is shown twice in the dash insert and does not match the band on the screen of the radio/navigation system RNS 850.
• Entry in airbag control unit refers to dash insert (data bus received error value). The airbag warning light is not on.
• Turkish, Swedish, Czech, Polish and Arabic are not available.
• The radio text function is lost after some time (bus silence).
• Selection of last DVD changer audio source necessary.
• The alternative frequency function (AF) is sporadically lost.
• In DAB operation the radio stations change automatically.
• In DAB operation radio stations are incorrectly shown.

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• Status display for service and engine oil level has message "Interval service" instead of "Oil change service" (only vehicles from model year 2014 are

affected).

Workshop findings:

• One or several customer statements can be reproduced.

Technical background

Incorrect software in radio/navigation system RNS 850.

Production change

—

Measure

Update software of radio-navigation system RNS 850

Use the Update CD K00 5001 58 99 to install the new software package: HN+_EU/RDW_VW_K0775 according to the attached instructions.

The Update CD K00 5001 46 99 is no longer valid.

The Update CD is for the following units:

Part numbers of information electronics (diagnosis address: 5F):

7P6 035 670 without index, with index A, B, C, D, E

7P6 035 666 without index, with index A, B, C, D, E

7P6 035 764 without index, with index A, B, C, D

7P6 035 754 without index, with index A, B, C, D

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Only perform this software update, if the software version of the infotainment control unit (address code 5F) is under version 0816.

Software versions:

All radios with the following or lower software versions can be updated (if the software version of a system is higher, it will not be included in the update).

If a radio with part number 4F0 035 053 H/4F0 035 061 H and software version 0048 is fitted (see diagnosis protocol -> address code 56: SW part

number), this version is not updated, it stays on version 0048.

Some functions or displays may improve as a result of this software update.

Warranty accounting instructions

Service number/damage code/manufacturer: 9132/0039/...

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• The labour times are correct at the time of publication. The time units (TU) may differ slightly, if the repair catalogue has been updated. The information

in the repair operations catalogue applies, except for the open time items (... 99).

• The necessary time for using the Offboard Diagnostic Information System Service tester is not included; it must be accounted separately with the

printout of the tester.

Accounting with APOS:

1) Use the above times only for this TPI.

Repair operation
number

Designation

Time units (TU)

Model: Touareg 7P5

Main operation

99

10 25

91

Update operating unit

30 TU 1)

Main operation

00

50 00

01

GFF/guided function

*

Associated operation

27 06 89 50

Charge battery

TU

10

The repair operations include all the work of this TPI.

Accounting with APOS/2:

Model

Illustration

Position

Number

Designation

Activity

Time units

5

P

7

035 - 00

5

919603

Update operating unit

26

TU

30

5

7 P

STA - 02

1

S00032

Guided fault finding

00

*

P

7 5

STA - 02

4

915105

Charge battery

89

*

The repair operations include all the work of this TPI.

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Customer information

Some functions or displays may improve as a result of this software update.