I Complete the sentences with the following verbs.

involve shift earns runs income

charge apply deal leave overtime

1 `I work for Fiat.' `What does your job __________?' (=What do you have to do?)

2 I'm in __________ of the production department.

3 He __________ a small advertising agency.

4 She has to __________ with any complaints.

5 He __________ $40,000 a year.

6 I'm afraid Mr Johnson is unavailable. He is on sick ___________.

7 He has to pay 40% __________ tax.

8 He is paid extra if he works ________.

9 She is not at home at night. She works on the night ________.

10 There is a job advertisement you might be interested in. Why don't you _________for it.

II Complete this short presentation with the words given below

head strategy demand run outlook attention figures expanding reaching areas

1 Before we start I'd like to introduce myself. My name is John Prescott and I am the ________of the sales department.

2 I'm here today to talk about our _________ for the next few years.

3 I'm going to look at three main _________.

4 First I'll talk about __________our operations into East European markets.

5 After that I will deal with new sales techniques, and finally I will present projected sales __________.

6 First of all I'd like to look at the graph. You will see that there is rapid increase in _________ for our products in developing foreign markets.

7 Now let's move on to the question of new ways of _________ potential clients.

8 This brings me to my last point, which is sales __________ for the next year.

9 Let me finish by thanking you very much for your __________. And now if you have any questions, I'll be happy to answer them.

10 We only have a few minutes left. Is there one last question? All right, I'm afraid we've __________ out of time. Thank you very much.

III Study the following `telephone language' expressions.

How to answer the phone: Good morning/afternoon/evening, TSB International, Frank Smith speaking. Who's calling, please? Who shall I say is calling? How to introduce yourself This is Jane Howard speaking. Hello, this is Jane Howard from Fresco. How to ask for someone Could I speak to Jim Thompson, please? I'd like to speak to Jim Thompson, please. Could you put me through to Jim Thompson, please? Could I speak to someone who [deals with after sales service] ? How to explain problems I'll check if he's available. I'm afraid Mr Thompson isn't in at the moment. I'm sorry, he's in a meeting at the moment. I'm afraid he's on sick leave. How to ask someone to wait Just a moment, please. Could you hold the line, please? Hold the line, please.

How to deal with problems I'm sorry, I don't understand. Could you repeat that, please? I'm sorry. The line is bad. Could you say it again, please? I'm sorry, I can't hear you very well. Could you speak up a little, please? I'm afraid you've got the wrong number. I've tried to get through several times but it's always engaged. Could you spell that, please? How to put someone through One moment, please. I'll see if Mr Thompson is available. I'll put you through. I'll connect you. I'm connecting you now. How to take a message Can I take a message? Would you like to leave a message? I'll ask him to call you back as soon as possible. I'll tell Mr Jones that you called I'll ask him/her to call you as soon as possible. I'll make sure he gets your message.

Rewrite the following telephone conversation using polite expressions.

A I want to speak to Thompson.

B Who are you?

A Tom Donovan from Fresco

B Wait!

A OK.

B He isn't here. Message?

A Yes. Can he meet with me tomorrow? And call me on my mobile phone?

B Spell your name!

A D.O.N.O.V.A.N

B Tell me your mobile phone number!

A 601 654 987

B OK. I'll show him your message. See ya.

A See ya

KEY

I 1 involve, 2 charge, 3 runs, 4 deal, 5 earns, 6 leave, 7 income, 8 overtime 9 shift 10 apply

II 1 head, 2 strategy, 3 areas, 4 expanding, 5 outlook, 6 demand, 7 reaching, 8 figures, 9 attension, 10 run

III

A: I'd like to speak to Mr Thompson, please.

B: Who's calling please?

A: This is Tom Donovan from Fresco.

B: Hold the line please, please.

A: OK.

B: I'm afraid he is unavailable now. Would you like to leave a message?

A: Yes, please. Could you ask him if he can meet me tomorrow and call me on my mobile phone?

B: Could you spell your name, please?

A: It's D.O.N.O.V.A.N.

B: Could you give me your mobile phone number?

A: It's 601 654 987

B: OK. I'll make shure he gets your message. Good bye.

A: Good bye.

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