Team Members

October 2009

How to…

Report an Accident

What you need to know

•

Accidents can be prevented.

•

Recording accidents, and investigating their causes,

helps prevent recurring incidents in the future.

•

All accidents to employees, customers, members
of the public, client staff, contractors or visitors must
be reported on the Company Accident Report and
Investigation Form.

•

Every unit must have an Accident Book.

•

Anyone witnessing an accident in the workplace
should complete a Witness Statement.

•

“Near misses”

(i.e. accidents that do not result in an injury

or ill health)

must be logged on an Incident/Near Miss Record.

•

Contact your Line manager or National Health and Safety
Manager if in any doubt about how or which form to fill in.

•

Only appointed persons can complete an accident report.

•

Completed forms must not be left in the accident book,
in order to comply with Data Protection Act.

How we do it…

•

Access the accident book and witness forms and pens
as soon as practical after an accident has occurred.

•

Complete the form as soon after the incident as possible
while memories are fresh.

•

Follow the instructions as detailed in the Accident Book.

•

Fill in the form in detail – an example of a completed
accident form is provided here and can also be found
in the Accident Book.

How we do it… continued

•

Ask anyone involved in or who observed the accident to complete the witness form in detail.

•

An example of a completed witness statement is provided here.

•

Distribute the document copies as instructed in the Accident Book.

Team Members

October 2009

How to…

Report an Accident

You are responsible for…

• Upselling to every customer
• Encouraging your colleagues to upsell
• Knowing your perfect partners
• Knowing your product ingredients
• Creating a positive selling environment

Your challenge…

• Upsell to every customer using the methods

described above

• Find out your individual ATV and aim to

increase it by 5% per week

• With your team, come up with and agree

your “perfect partners” for your top 20
selling items