How we do it…

•

Open Internet Explorer

•

Enter web address in the Address field:

www.sgp.co.uk

•

Click in the orange Client Login window

•

Enter your User Name and Password

(supplied by SGP)

•

This will take you into the Main Screen (see above)

•

Follow the step by step instructions in the SGP

manual attached

Team Members

March 2009

Report a Fault with SGP

How to…

What you need to know

•

SGP are SSP’s contracted maintenance provider

•

You should no use anyone else unless authorised to do so by your line manager

•

If you experience any problems with the Web Site – please send an eMail to the following address and someone

from the SGP IT department will look into your query and get back to you: [e-mail]

•

You can view as many jobs, Incidents, Quotes on one screen at the same time

•

You can view any date range, going as far back as you wish

•

When you select any function or request any information a row of yellow stars will move along the top of the

screen. This will continue to move while the information is being obtained

•

At any time, you can hide the menu

•

If there is more than one page of Information, you cannot scroll down to the next page – you must click on the

Page Number at the top of the page

•

You do this by clicking on

‘Hide Menu’

- this then changes to

‘Show Menu’

.

To open the re-open the menu, click on the

‘Show Menu’

heading

Summary Page

•

This shows Stats relating to Jobs, Quotes, Security and Health & Safety Incidents

•

Any stats that are highlighted can be clicked on, and the information be viewed in a grid

You are responsible for…

• Reporting all faults through SGP

• Following up any outstanding logged calls

• Escalating any issues to your line manager

• Making sure your cleaning Rota’s are

completed and up to date, thereby helping

reduce breakdowns with preventative

maintenance

• Escalating jobs to be authorized

in a timely fashion and within budget

Your challenge…

• Keep your maintenance

spend within budget

Team Members

March 2009