How we do it…

•

This planning diary is divided into shift, daily,

weekly and periodic checks for food, safety, control, perfect site & brand standards.

Team Members

March 2009

Complete Your Shift Standards Planner

How to…

What you need to know

•

The Shift Standards Planner is an important record

of everything that needs to be done in your unit daily,

weekly and each period.

•

It replaces over 25 separate pieces of paperwork and

is designed to help you plan and organise each shift,

week and period.

•

It will also help with shift handovers as each shift

runner will confirm they are taking over their shift

with everything in good order.

•

A very important part of the Planner is completing

any actions, which are identified – or escalating them

to ensure they are resolved as quickly as possible.

•

It is only by completing actions identified that we

can improve and achieve consistently high standards

•

We have legal obligations to meet about security,

safety & food hygiene.

•

We need to ensure our people know what to do

to make our units safe places to eat, shop and work

and give our customers the best experience possible,

so they will come back.

•

Whilst there are many tasks staff carry out, certain

critical safety, hygiene and operational controls need

to be recorded so that;

•

We are clear about the really important stuff we

need them to do operationally

•

We can show our people are doing what they

are supposed to

•

We have an auditable system which our internal auditors,

client auditors & enforcement officers can check.

You are responsible for…

• Carrying out the checks and reviews at

your level honestly and thoroughly and

recording an accurate record of the result

every shift, day and week

• Writing any exceptions or issues or matters

which concern you into the Action Plan

for that day

• Adding any actions not completed

the previous day onto the current day

• Working to resolve any actions that

have been identified

• Communicating and escalating concerns

as appropriate to the person you hand

your shift over to and your line manager

as appropriate

• Advising the next shift runner and line

manager of any issues of concern or of

a personal nature affecting your people

as appropriate

Your challenge…

• Gather any questions or suggestions about

the Shift Standards Planner and send them

to

[e-mail]

(only until April 09)

Team Members

March 2009

Each Shift

How Often?

Shift Runner

Who Does It?

Unit Manager

Weekly

Unit Manager

MOM/OM/GM

Periodic Review

MOM/OM/GM

ROD

Who Issues Are Reported To: