12 Week Challenge

How to…

1. Who is the DPS for your unit?

6. What glassware is used for a double measure of spirit and mixer, no ice?

2. Who are the personal license holders for your unit?

3. What are the licensing hours for your unit?

7. Why do we monitor and record temperatures regularly and accurately?

5. Where can customers smoke in your unit?

8. Why do we need to constantly monitor the seating area?

Manager sign – completed to standard

4. Do you have any unit specific license conditions? If so, list them

1.

2.

3.

4.

5.

What you need to know

Well done on completing 12 weeks of training!

We hope you are now feeling very settled in our Company and confident with your skills and knowledge.

Complete the questions and activities on this sheet. Your 12 week job chat is scheduled for the following time

& date …………………………………………………….. Some activities will require assistance from your Line Manager.

Good Luck

Team Members

March 2009

12 Week Challenge

cont.

How to…

Team Members

March 2009

Team Members

March 2009

9. What term do we NOT use when upselling?

13. Where do you pour a glass of wine?

14. Where will you find spare POS?

15. Are you allowed to under-ring to correct a previous mistake on the till?

17. What do you do if someone has a serious food complaint i.e. suspected food poisoning?

10. What is nucleation and what does it do?

11. What is the correct procedure regarding customer displays at the till?

12. What is our current ATV?

12 Week Challenge

cont.

How to…

Team Members

March 2009

19. Name a scheduled cleaning task that must be performed on a Thursday?

20. Describe what you have done to enhance a customers experience.

21. In what amount of time must a customer be greeted in?

18. Why must we check every delivery carefully?

Manager sign – completed to standard

Date:

12 Week Challenge

Job Chat

How to…

Team Members

March 2009

Colleague Name: _____________________ ____________________ Start Date: _________________

What do you feel has gone well in the last 4 weeks?

What training have you completed in the last 4 weeks?

What training/development is required? – note any outstanding training

[

]periods of absence

[

] periods of lateness

After discussion and agreement please note targets set for the new colleague.

Summary – Please comment on the new colleagues general performance

What has gone not so well? – What could be done differently?

New colleague signature

Reviewing Manager signature

Date

Week 4 review date

Week 8 review date

Week 12 review date