Team Members

April 2010

Manage Quiet Periods

How to…

What you need to know

•

Between your units peak periods there will be times when your unit is not busy

•

Keeping active during quiet periods will make your shift go faster and stop boredom

•

Don’t take your foot off the pedal just because there is no one in the unit

•

You are a team member – Remember!

•

Never leave the unit unattended

•

This is the best time to check levels and make sure you are ready for the next shift

and we have the correct amount of products

How we do it…

•

Learn something new

•

Help other team members with their tasks

•

Talk to your customers

•

Clean something. Check the cleaning record

•

Tidy up

•

Stock up

•

Check your displays are still following planagrams e.g. full, pulled forward, tidy

•

Fill up disposables and check till rolls

•

Read the communications board and find out how well the unit is performing

•

There is ALWAYS something to do

•

Check your prep levels, don’t leave yourselves short or prep too much

•

Check for shelf lives and push to sell through in the next session

•

Take note of items that haven’t been sold

•

Check display levels, do we have too much on display

•

Remember if we waste products we are wasting money

•

Ask your shift runner if there is anything they would like you to do

You are responsible for…

• Not waiting to be told to do something

• Keeping yourself busy

• Keeping up to date on policies

and procedures

• Remembering the customer comes first

even if you are busy with something else

• Helping customers and team members

• Staying focussed even when the

unit is quiet

• Being observant

• Reading the How To…. Refresher cards

Your challenge…

• Make a list of all the tasks that could

be completed in 5 minutes or less

• Every time the unit is quiet, do something

to help the unit, a customer or your team.