Team Members

March 2009

Security / Loss Prevention Test

How to…

Team Members

March 2009

Trainee Name and Signature

Trainers Name and Signature

Date of Test

Pass Rate 80% - Result%
Re-train and test if below 80%

Follow Up Required

1. Where should personal belongings i.e. money, cards, mobile phones be placed at the start of the shift?

2. What is the correct procedure regarding customer displays at the till?

3. What is the company policy re name badges?

4. What must you do with loose change or unwanted customer change left lying around the till area?

5. On leaving an active till what must you do?

6. What action should you take on attempting to sign in an active till?

Security / Loss Prevention Test

cont

How to…

Team Members

March 2009

7. Are you allowed to under-ring to correct a previous mistake?

8. What must you do if the customer refuses their till receipt and walks away?

9. When is it permissible to use the no sale function?

10. Who must sign the no sale slip?

11. Reimbursements must be dealt with by a Supervisor/Manager, what must you do if the customer cannot wait around

for the correct procedure to be followed?

12. Meal Policy – what items are excluded from the meal allowance?

13. Where should staff meals be eaten?

14. What should you do with leftover staff meal items?