Manage Your Peaks

How to…

What you need to know

•

Everyone has peak periods through the day where the

number of customers increase

•

We need to prepare our units before the peak begins

to ensure the customers get the products and

service they want

•

We need to ensure we work quickly and efficiently

during the peak time to meet customer expectations

•

We need to make sure we have received the correct

number of products and we are displaying them correctly

for our customers and to be ready for the next peak

•

We need to make sure all counters have the correct

levels of products

•

We need to make sure the products on display match

the correct holding tempretures

•

We always make customers our number 1 priority

Team Members

April 2010

Gen18

How we do it… Pre Peak

1. Tills full of change

2. Till receipt checked

3. Displays full

4. Breaks taken

5. Pens working

6. Disposables stocked

7. Check equipment is

working e.g. till/pdq

Please see overleaf for How we do it… During Peak and Post Peak

8. Check prep levels

Manage Your Peaks

How we do it… During Peak

How to…

1. Smile

2. Be quick & efficient

3. Re-stock key lines

4. Do not answer

the phone

5. Stay at your

primary position

6. Respond to

queues quickly

7. Putting customers

first. Clear tables

How we do it… Post Peak

1. Restock

2. Clean down

3. Check Planograms

NB

•

Check with your

Buddy/Line Manager to

see if there are any local

peak checks that need

to be completed at your

Pre, During and Post

You are responsible for…

• Having enough change in your till e.g. £5 notes, pound coins, pennies etc.

• Ensuring you have enough till roll paper in the receipt printer

• Discussing with your Line Manager regularly how each Peak went

• Making sure your work area is ready for service

• Ensuring you have stocked up the front counter

• Checking that all the displays are fully stocked

Your challenge….

• Find out when your Peaks are and how long they last

• Conduct a final Pre Peak Check following guidelines on this card

Team Members

April 2010

Gen18

8. Check wastage levels

and record