Team Members

October 2009

How to…

Keep the Unit Secure

What you need to know

•

Read – understand – and sign the Cash and Security policy.

•

Read and sign the security procedures letter.

•

Never leave the unit unattended.

•

Back of house doors, windows and storage areas must be secure at all times.

•

Count money out of sight of customers - always back of house.

•

Till drawers must be kept shut when not in use.

•

Use counter caches to put £50, £20 and £10 notes in – never keep more than a total of £50 in notes in your till
drawer at any time.

•

Never transport cash openly in or outside the unit.

•

All suspicious persons and packages must be reported IMMEDIATELY to your line manager.

•

There are no bins in any public areas as they could be used to hide bombs.

•

Every site has a security company or British Transport Police (BTP) contact who will deal with all security issues.

How we do it…

•

Discuss the security in your unit with your buddy around
the areas shown on the plan including:

•

Blind spots where customers cannot be seen (e.g. pillar).

•

CCTV.

•

Cash movement.

•

Stock control (including high
value cigarettes & alcohol).

•

Passwords and codes –
e.g. to access tills, secure areas.

How we do it…

• Being aware at all times of possible suspicious

persons and packages.

• Reporting anything suspicious to your Line

Manager IMMEDIATELY.

• Keeping security codes and passwords safe

and not passing them on to anyone.

• Wearing station ID at all times if it has been

issued to you.

• Not leaving anything in public areas which

could be used to hide bombs e.g. deliveries,
bins or trolleys.

• Not revealing any information regarding

team members, clients or the Company
to unauthorised persons.

• Challenging unaccompanied visitors in back

of unit and secure areas to ensure they are
supposed to be there.

• Making sure you are not followed

when entering the unit.

• Not bringing personal cash or valuables into the

unit. They should be kept in a locker or given to
the manager to keep safe.

• Keeping the unit tidy as this will make it easier

to spot things that should not be there.

• Not putting yourself or others at risk.

Your challenge…

• Identify 3 suspicious customer behaviours.
• What should you do if you see a customer do-

ing one of those 3 suspicious behaviours?

• Find out which doors need to be kept locked at

all times.

• Find out how to contact the local security or

BTP office for your site.

• Find out what security systems you have in

place and how to use them.

•

Customer bags & property.

•

Doors & windows.

•

Equipment –
e.g. computers, HHT’s.

•

Panic buttons.