What you need to know

Well done on completing your first eight weeks of training!

We want to make sure you are confident in your skills and knowledge so we have set you a challenge!

Complete the questions and activities on this sheet. Your 8 week job chat is scheduled for the following time

and date ……………………………………………… Some activities will require assistance from your Line Manager.

Once you have completed the challenge, bring this to your 8 week Job Chat.

Good Luck

8 Week Challenge

How to…

Team Members

March 2009

LB43

1. What time of day is your first peak?

6. Name the 5 steps to great customer service.

2. Why is giving great customer service so important?

3. What does L.A.S.T. stand for?

7. How do we calibrate a probe?

4. Name 10 items on your menu.

5. Why is it important to look good at work?

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

1.

2.

3.

4.

5.

Colleague Name: _____________________ ____________________ Start Date: _________________

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8 Week Challenge

cont.

How to…

Team Members

March 2009

LB43

8. Name two cleaning tasks that are scheduled for a Tuesday

9. What item in the first aid box would you use to dress a minor cut?

12. Name 3 things you must check when accepting a delivery

10. Why is it important to fully concentrate whilst taking payment?

11. Put these table clearing steps in order

1. Wipe table with cloth on to hand

or tray, NOT THE FLOOR

2. Approach the table, have a clean cloth

and spray bottle with you

3. Clean splashes, stains etc.

from the table talker

4. Check for gum under table top,

remove if necessary.

5. Remove any debris from chairs and

reposition correctly around the table

6. Once clear of debris,

spray table and wipe

7. Make sure you wipe the table fully

including the edges, if 2 tables are
together, separate the tables
and wipe debris collection
from the middle

7. Return any other condiments to the

condiment station, clean if needed

ORDER:

1.

2.

3.

13. Identify 3 things you must do whilst merchandising

1.

2.

3.

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8 Week Challenge

cont.

How to…

Team Members

March 2009

LB43

15. Name 5 bakery products on sale in your unit

16. What does FIFO stand for?

17. Why must we check every delivery?

18. Which is your favorite area to work in this unit?

19. What is the process for changing a receipt roll?

14. When attempting to lift, in which two ways can you assess the weight of the load?

Manager sign – completed to standard

Date:

1.

2.

3.

4.

5.

20. What do the following safety signs mean?

Blue circle with white symbol

White circle, red border and red crossbar

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8 Week Challenge

cont.

How to…

Team Members

March 2009

LB43

What do you feel has gone well since your 4 week review?

What training have you completed in the last 4 weeks?

What training/development is required? – note any outstanding training

After discussion and agreement please note targets set for the new colleague.

Summary – Please comment on the new colleagues general performance

What has gone not so well? – What could be done differently?

New colleague signature

Reviewing Manager signature

Date

Week 4 review date

Week 8 review date

Expected Week 12 review date

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