4

CANDIDATE'S ROLE

-----------------------------------------------------------------------------------------------------------------

EXAMINER'S ROLE

QUESTIONS

1. How often do you stay in hotels?

2. Describe when and why you last complained about something.

3. What are the advantages and disadvantages of camping holidays?

4. How can you make sure you are safe while travelling abroad?

You are staying in a hotel in London.

The examiner is the manager.

You want to complain about the service.

Explain problem

• room not cleaned yesterday, breakfast cold

• same problem last year

• discount how much? want more!

• accept dinner offer

• taxi for tomorrow morning?

• arrange time tomorrow

The examiner begins by saying:

“Hello, how can I help you?”

You are a hotel manager.

The candidate wants to complain about the service.

Talk about

• apologise - will talk to staff

• offer discount next time.

• offer free dinner in restaurant.

• anything else?

• taxi - what time?

• confirm collection time

You begin by saying:

“Hello, how can I help you?”

---