Dear Sir/Madam

I want to express my strong dissatisfaction with a cassette-player

I bought in your shop two weeks ago.

It was working well only for five days. Then the sound started to

decrease and next suddenly increased without any reason. It has been

happening more and more often.

To make matters worse three days ago I couldn't open the

cassette-player's deck, and when I managed to do it, I noticed that the

tape was taken out of the cassette and completely damaged. It was my

favourite cassette. The same has happened today with my another favourite

cassette.

I can't tolerate such a bad device for such great money.

I demand a full refund I have paid for this applience and two new

cassettes.

I hope to receive money very quickly or I will be forced to take

some further action.

Yours faithfully

XYZ.

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