Situation: You had a very bad meal at a restaurant recently. Write a letter complaining about the food and the service.

Dear Sir or Madam,

I am writing to complain about the food and the service in your restaurant.

Last Friday my friends and I came to your restaurant. We checked the menu and wanted to eat salmon. The waiter told us that there were no salmons and that we should order something else. At last we decided to eat chicken shashliks with potato chips, some sauces and cola to drink. The waiter said we would have to wait about half an hour for our meals. Unfortunately, we waited for nearly an hour as the waiter forgot about our order. Moreover, the waiter misunderstood and instead of chicken he gave us beef shashliks which we did not like at all. What is more, the beef and potato chips were quite cold and underdone. We did not eat it but had to pay. We promised not to come back to that restaurant and so did our friends. It was very unsatisfying as we have often eaten there before and your service and food was excellent.

I suggest that you return to that excellent service and food. I also think that returning our money would be the best way to solve this problem.

Yours faithfully,
Jan Kowalski