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B ^ Introducing HTML Help E (^2) Designing a Help System

H] Your help system: the big pictu [W] Makingyour help system acce; E Cl2) Start a Help System Design H] Designing help topics

Planning an index

Planning an index

H) Planning a table of contenl H) Making topie or Web page H) Designing a topie template H] Designing a style sheet El Design Help B ^ Design for a Web site B ♦ Creating Help B ^ Using HTML Help on the Web S ^ HTML Help References

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Adding an index to a help system is one of the most important ways to get users quickly to the information they need. Usability studies have shown that users will morę frequently use a well-planned index to locate topics than they will a table of contents or full-text search. Users click a keyword listed in the index and it eithertakes them directly to the topie containing the information they are looking for, orto a list of topics that contain the keyword.

The index contains keywords that you specify. It can contain terms for beginners and advanced users, synonyms for terms, terms that describe topics generally, and terms that describe topics specifically. The index provides users with many different ways to getto topics. The morę ways you provide, the morę likely it is that users will find the topie they need.

Traditionally an index is designed so that it contains first and second level entries. First-level entries describe a generał category. Second-level entries are indented underthe first-level entries and describe specific topics within that category. With HTML Help, you can use an unlimited number of index levels.

Items from the accessibility word list can be added as index keywords so that disabled users can easily find the information they need about your software product.

Tips for creating indexes

•    Plan some guidelines foncuŁatino keywords before you begin indexing.

•    If your index is being shipped with a software program, go