30 (189)

96 Chapter 3 someone has been found. In this cali, she gets an invitation to come to the office to discuss the possible new job. Of course people may refuse to come. However, if someone agrees to come to the office, an appointment is madę and she gets an interview with one of the employees (recruit-ment) of “Job Shop." Immediately after this interview an evaluation is madę and the candidate is told whether or not she will be chosen. If no candidate can be found, or when no one is suitable for the job, a letter is sent to the company.

Once someone has been chosen, she gets a letter with all the data needed to prepare for the new job. This letter is composed by someone from recruitment. Also a letter is sent by BR to the company for which the new employee has been found. In this, all relevant data concerning the new employee is listed. Of course, the database will have to be updated in order to reflect the new status of this person. This is done after sending the letters, by the same person from recruitment who sent the letter.

Maintenance of the database in both agencies is done by Mahroud, the IT specialist.

(a)    Make a resource classification with relations between roles (qualifi-cations) and groups (organizational units).

(b)    Construct a process model of the process sketched above.

Exercise 3.4 Have a nice flight with CRASH

We will look at the preparation of a flight plan for the aircraft of the company “CRASH” (Cheap and Reliahle Aerial Shipments). This company transports freight for customers from place Y to place Z.

Each customer sends a form describing the freight and the wishes she has about it. Upon receipt of such a form, a secretary makes a copy of it. The original is taken to a loadmaster, who, with his knowledge of the capacity of all the company’s aircraft, will decide which aircraft will be used. The copy is sent to the navigator. The navigator, responsible for setting out the flight plan, takes a flight plan paper and fills in the datę, her data (name and employee number) and the client number. Then the navigator has to check the foliowing things in seąuence before planning the flight:

• What freight will be taken and, morę important, where does it have to be delivered? Together with the loadmaster this will be discussed. The