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Communication skills questions-

what is important about them?

	Telephone Skills Thlnklng through In advance what you want to say. Keeplng business calls to the point.		Presenting Employlng a loglcal order & structure. Uslng vlsual alds ef-feetlvely. Bulldlng rapport wlth your audlence. Belng elear & conclse. Encouraglng guestions.		Giving & Accepting Criticism Saylna sorry In an assertive. 1 not passlve way. Allowlng dlsa- 1 greements to be brought Into 1 the open. Uslng the pralse sandwfch when criticislno.
	Motivating & supporting Glvlno Pralse. Glvlng encouragement Givlng thanks for pralse or help. Worklng well In a team.		SPOKEN COMMUNICATION Biucc Woodcock, I>wakent a< tik Uniwcrtity ol Kent Caretrt		Persuading & Negotiating Gettlng an agreement accepta-ble to both sldes: win: win. Backlng up polnts wlth logie. Showlng tact to those you dlsagree wlth.
	Gathering Information		Listening		Body Language
	Asking open & problng ques-tlons to understand views & feellngs of others. ClariMnn & sunmiailslna what they are saylng.		Accurately hearlng what people are saylng & expresslng interest. Showlng empathy.		Uslng It yourself & belng sensl-tlve to Its use by others: eye contact, gestures, head nod-dlng, smlllng, open posturę.