4130654291

EXPAND AND PRACTISE YOUR SKILLS

Task 1

Speak abou: what rrakes the Tip-Top Studio a functional and modern place Uked by both ebents and Staff.

Task 2

Speak about the furniture, e^uipment and accessones nccesśaiy in cvety beauty salon.

Task 3

Iinag:ne what beauty salon you wouid like to work in and desenbe it

Task 4

Tell a new Client what she/he can find in your beauty salon and wheie.

Task 5

A foreign beauty therapist is on a visit to your beauty salon. Show her round and have a converotion.

Task 6

There is a new trainec in your beauty salon. She does not know wherc everything is. Talk to her.

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Text1:

The Receptionist

Alice, the reccprionisc at the Tip-Top Beauty Studio, is very important fot the functioning and succcss of this beauty salon. Shc answets calis from rcgular as well as potenóal dienu. She must be effident and te-sponsibk. She tnust also be mcc and welcoming to clients. Alice has a mcc voke and a gift for tallung to people. She sounds both fnendly and competent.

Alice has a desk in the reccpuon aiea dosc to the entrance to the Studio There are rwo telephone sets on her desk and one interco<n set She can answer incoming phone calis as well as make and connect out-going calis. She can also make internal connecbons.

Next to her desk, on the nght, there is a cabinet with cosmeocs which clients can buy for home use. Some of thern come from well known cosmetics firnu and othets are madę by the Studia The cosmet-»cs come in attracavc, eye-catching bcutes. They are also nicely disphyed. They attract the eye and tempt to be bought

Effident ebent service is essendaL There are always a diary and an appointment book in front of Alice on her desk. There are also a few bali pens in different cOlours ncxt to them. Whcn a dient calis, Alice can take notę of it unmediatcly. She ts well-orgamsed. She writes every-thmg down. She cannot miss ot forget anything. Both clients and beauty therapists rely on lier.

The Tip-Top Beauty Studio is a busy place. There are a lot of incoming calis to answer. Someumes the rekphones on Abce's desk are ringing piactically all the orne. For ciample, at weekends some women havc special occasions and want to bok paracularly good while others just want to rclax. Clients cali to make appointments and to confirm them.

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recept ioniit

•    rcccpc)onist(k)a important - witny

functioning -funkcjonowanie succcss - sukces to aiuwer calis - odbierać rozmowy telefoniczne rcgular/potential dienU

-    stali/potcncplni kJiena etficient - sprawny responsiblc

-    odpowiedzialny

nice and wdeoming to sb

-    miły I przyjazny w stosunku i do kogoś

vok*-gk»

gift for sth - dar do czegoś to talk to sb - rozmawiać zkimś

tosoond both friendly | and competent - brzmieć zarówno przyjaźnie* jak i kompetentnie a desk in the rcception arei

•    kontuar na terenie recepcji dose to tlie entrance to sth

-    w poUrtu wejścia do czegoś

The body knota borne but an Inn and that my briefly