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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
FIELD SERVICE BULLETIN
FSB Number: LVCCFSB2005-1
Author: Tony Bryan
Date: January 3, 2005
Total No. of Pages: 2
Subject: GSM V500 Refresh   Display Brightness Settings
Phone Models: GSM V550, V545
Level of Repair: 3
Problem
Service is aware of an issue identified during NPI analysis of the V500 Refresh
models. Some units returned with customer complaints of  Display Main 
Low/Dim Backlight or  Software Faulty , were found to have issue were the
Display Brightness settings do not function properly. When the Display
Brightness is accessed in the menu (settings>initial setup>brightness) the
customer is able to adjust the level but there is no corresponding change in
display brightness. There may be a noticeable change from level 4 to level 5 but
no change after that and the settings will not save after power cycle.
Solution
The correct default Display Settings for all display types has been added to the
manufacturing flex on versions .074 and later.  Completed
Field Service Action
Customer Returns:
When servicing any V550 and V545 customer returns, regardless of the
customer complaint, then:
1. Confirm the phone is affected by this issue by attempting to adjust the
Display Brightness (settings>initial setup>brightness).
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Consumer Solutions & Support
US Competency Center
600 North US Highway 45
Libertyville, Illinois 60048
Website: gs.mot.com
a. If phone does not exhibit this failure, then follow normal
troubleshooting techniques to repair the phone, per the customer
complaint.
2. Using an approved version of the PST Tool load the Display Settings
contained in the mini-flex located at the PCS site: (only if the flex version
to be programmed into the phone is lower than 074)
3. Confirm you can now adjust the Display Brightness (settings>initial
setup>brightness).
4. Follow normal troubleshooting techniques to repair the phone, per the
customer complaint.
Service Inventory:
5. Affected inventory of V550/V545 Seedstock should have the mini-flex
loaded. (only if the flex version to be programmed into the phone is lower
than 074)
Call Center Action:
When responding to Problem Product customer inquires on the GSM V550/V545
product, were the customer complains of  Display Main  Low/Dim Backlight or
 Software Faulty , please inform the customer of this phone flex issue and direct
the customer to have their phone serviced per this FSB.
Service Entry Code
Please ensure that repairs of this type are logged on the Service Link database
as follows:
Global M-Claims Codes:
Customer Complaint Code:
DIM09 (Display Main  Low/Dim Backlight)
USR04 (User Request  SW Upgrade)
Problem Found Code: DIM09 (Display Main  Low/Dim Backlight)
Reference Designator Code:
Repair Code: RPR06 (Reprogram - Phone Feature/Function Setting)
PRC E-Service Codes:
Fault Code: 3009 (Display Main  Low/Dim Backlight)
Repair Code: 2006 (Reprogram - Phone Feature/Function Setting)
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