Breakdown	Problems with goods/services
	Cross-cultural issues	Working in an international context
	Customers	External/internal customers, customer satisfaction
	Decisions	Decision-making styles
	Facilities	Workplace organisation and facilities
	Guests and visitors	Travelling on business
	Innovation	Importance of innovation in business
	Leisure time	Work-life balance, working culture
	Logistics	Logistics: ordering and delivering goods
	Performance	Performance appraisal and its role in business
	Processes	Describing processes like job-seeking or those typical of different fields of technology
	Projects	successful projects, team management, volunteering
	Security	Security systems, health and safety
	Services and systems	Online services, e-commerce
	Working life	Jobs, job satisfaction, teleworking
	Working together	Team worker, team leader

Zagadnienia do egzaminu ustnego w sesji zimowej 2012/13

Zespół ds. egzaminów SJO PŁ

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