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he conditions of an effective argumentation

aking references to the Information you have obtained about partner in your argumentation.

en otter.

1

uestions.

eroai and non-verbal encouragementto spea

13. Step into partner's situation.

Step in your partners shoes and talk as much as possible about the things you would like to hear about being in his/her position. Understand their fears, objections, interests and motives of acting.

cceptance