eneticiar Tirst impression
ooa recognrtion
erore starting persuasion.
akmg referencesto the Information you havo obtaincd about partner m your argumentation.
en oner.
ocusmg on a partner.
vising and assisting.
8. Do not criticise competition.
Competition should be praised. Use only positive argumentation to obtain partner’s trust (and the other way round).
uestions.
erbal and non-verbal encouragement to spea uggestion.