38 (120)
142 Chapter 4
1 resource,service
time of 2 minutes
Figurę 4.47
Process (2)
20%
Figurę 4.48
Process (3)
3 minutes, 1 employee
(a) Determine the following performance indicators:
• Occupation ratę (utilization) for each resource,
• Average WIP (work in progress),
• Average flow time (throughput time), and
• Average waiting time for each task.
Give at least two alternatives, that is, improved workflow definitions.
(b) For each alternative answer the following ąuestions:
• Why is it better?
• What is the utilization of resources?
• What is the maximal throughput?
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