Customer: Excuse me, I have a problem.

Shop Assistant : Yes, how can I help you?

C: I've bought these jeans in your shop today.

Here is the receipt. At home while I was trying to put them on, I discovered the zip in this pocket was broken.

Can I have my money back or at least a good discount? The zip is broken.

SA: I'm sorry I can't give you a discount. That's the rule in this shop. We have fixed prices. However, I can replace these jeans with another pair.

C: Oh, that'll be fine. Thank you.

---