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Personalities that make the negotiations morę difficult:    Next siide «l *

2. A shouter

Another problematic personality is, so called, a shouter.

A shouter is an aggressive person who often raises voice in order to dominate others. We should not shout at such a person because it is the worst solution that we can chose. We should react firmly and calmly by expressing our understanding. We also have to speak slow and quiet. Such a tactic shows that we are not impressed by interlocutor's hysteria.