42760

Complete the dialogues with the words from tlie boxes.

KEY

(1. complaint, 2. return, 3. receipt, 4. exchange, 5. back, 6. refunds, 7. manager)

...... •••!.•• ••••••••?•'•••■>• ....................... -

back complaint exchange manager receipt refunds return

customer: Good morning. I'd !ike to make a

_. I bought these shoes here a week ago

and the heels comeoff. I'd like to⁷___them,

please.

shop ASSISTANT: Let me see. Er yes, they don t look

too good. Have you got a ⁴_for them?

customer: I do. Here it is.

shop assistant: Would you like to⁴_them

for another pair? Just like this one, or perhaps this beautiful new style?

customer: No, thank you, l'd just like to have my

money⁴_, please.

SHOP ASSISTANT: l'm afraid we dont give *_

customer: Excuse me?! I'd like to talk to The ⁷_, please.

exchange; receipt; fit; scratched; replacement; reftuid

A: Excuse me, I bought this CD yesterday, but it’s_

B: I'm soriy about that. Would you like a_?

A: No, thank you. Fve changed my mind about it. Pd rather have a

B: Do you have your_?

A: Yes, I do.

B: Ali right. That shouldiTt be a problem.

A: Excuse me. I bought these shoes yesterday, but they don’t B: Have you wom them outside?

A: No, I haven’Ł

B: Would you like to_them for a different size?

A: Yes, please.

Work together. Using the prompts, write/tell me morę dialogues.

1.    T-shirt / too smali / replacement

2.    mobile phone / broken / reftuid

3.    MP3 player / doesn’t work / exchange