Zielona 13 B

Gdynia

81-597

POLAND

Enquire !

Director (zapytanie)

of the Sunrise Hotel

London

3 Bx 12

5^th December 2000

Dear Sir /Madam,/dear Mr Brandon/Mrs White,

Podać rodzaj informacji jakiej potrzebuję

I hope you can (would) do me a favour and help me in my trouble.

podać powód dla którego potrzebuję informacji

At the beginning of September this year I lived in your hotel for two weeks. When I was leaving my room and checking out everything was allright. To my surprise, when the plane was taking off I realised that I forgot to bring my briefcase from my hotel room.

wyjaśnienie problemu

where, when, who was involved

I lived in the room number twelve on the second floor. I remember last time I saw my briefcase under the bed. It was a brand new, black briefcase made of leather by Samsonite” with my name beside the hand strap.

It is very important for me to get my briefcase back, because inside it there is my laptop computer with very important files.

(zastosowania jakich środków spodziewam

I should be grateful if you would send me (full) details of ...

I am sure you will find it and I will be very glad, if you could send it to me. Now I am in Poland, so the best way of sending it, can be to take advantage of some kind of service provide like “Servisco” for instance. Of course I will pay for it.

I look forward to your answer.

Yours faithfully/gdy go nie znam/

Yours sincerely/gdy go znam/

Wojciech Sowa /koniecznie imię i nazwisko/

Zielona 13 B

Gdynia

81-597

POLAND

Complaint !

Director (skarga)

of the Sunrise Hotel

London

3 Bx 12

5^th December 2000

Dear Sir, /Madam,/dear Mr Brandon/Mrs White,

Podać powód, dla którego piszę list (skarżę)

I am writing to complain about .../ I am writing to express my concern about the fact that...

I am writing to express may concern about your hotel. I am really disappointed because of the experience I had staying in your hotel at the beginning of this month.

Dokładnie wyjaśnić problem skargi, ze wszystkimi szczegółami: where and when it happened, who was involved

pozostałe, związane z tym informacje podać w kolejnych paragrafach

Like many other people I wanted to spend the New Year's Eve in your famous hotel. I knew that the time was very busy, so I made a reservation. To my surprise, when I arrived with my wife, your staff told me that all the rooms were taken. After a long discussion they gave me a room, but of course not that room, which I reserved.

Then, when I opened the door I saw a dirty bedroom and a bathroom with a broken mirror. Frankly speaking your staff cleaned the mess quickly, but they wanted me to pay for it.

In the morning, after a very loud night, the staff did not give us breakfast, even though You said it was included.

Wyjaśnić czego się spodziewam, zastosowania jakich środków represji,

np. “Żądam zwrotu pieniędzy”

We are very disappointed because of a bad experience and discomfort we had in your hotel, so I want you to give me my money back.

I look forward to your answer.

I look forward to hearing from you.

Yours faithfully/gdy go nie znam/

Yours sincerely/gdy go znam/

Wojciech Sowa /koniecznie imię i nazwisko/

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