9

TASK ONE

Warm-up questions

[ max. 2 minutes ]

1.

What’s your name?

2.

Can you spell it?

(military or phonetic alphabet)

3.

What’s your job?

and/or

Where do you live?

TASK TWO

Role-play

[ max . 4 minutes ]

CANDIDATE’S ROLE

You are a customer. The examiner is a shop assistant.

You want to complain about a mobile phone you bought.

•

say what the problem is

•

buy last week

•

receipt – yes / you want money back

•

another phone possible?

Begin by saying: “Excuse me, I want to make a complaint.”

EXAMINER’S ROLE

You are a shop-assistant.

The candidate wants to complain about a mobile phone you sold them.

•

what problem?

•

when bought

•

receipt?

•

special offer products – no refunds!

•

exchange for another possible

The candidate begins by saying: “Excuse me, can you help me?”

TASK THREE

Questions

[6 – 7 minutes ]

1.

What do you like and what do you hate buying?

2.

When did you last buy any electronic device? Was it difficult to get it started?

3.

What problems can people have when they do shopping on-line?