Timeline

How to…

Team Members

March 2009

All bullet pointed items are part of the 12 week Induction

Based on full time member of staff working five, eight hour shifts

UM

= Unit Manager

TM

= Team Member

SUP

= Supervisor

Task

By When

Who

Introduction & How to use How to…

End of day 1

UM/Trainer

•

Module 1 – Licensing

End of day 1

Buddy/Trainer/UM

•

Module 2 – Know your unit incl. Kronos

End of week 1

Buddy/Trainer/UM

•

Security & Loss Prevention Test

End of week 1

TM & UM

•

Module 3 - Service

End of week 4

Buddy/Trainer/UM

•

Knowledge checklists

End of week 4

TM & UM

•

4 week challenge

End of week 4

TM & UM

Brand Specific

End of week 4

UM

I.T. – Tills - Kronos

End of week 4

Buddy/Trainer/UM

•

Basic Barista Test

End of week 6

Senior Barista

•

H&S 1 – 21 cards

End of week 8

Buddy/Trainer/UM

•

Knowledge Tests

End of week 8

TM & UM

•

12 week challenge

End of week 12

TM & UM

H&S Equipment (relevant cards)

End of week 12

Buddy/Trainer/UM

SSP Service Style

End of week 12

UM/SUP

Coffee incl. Barista Test

End of week 12

Senior Barista

Front of House

End of week 12

Buddy/Trainer/UM

August 2009

Back of House

End of week 12

Buddy/Trainer/UM

Induction

End of week 12

UM/Trainer

Senior Barista Course (Nominated only)

End of week 26

Head Barista

•

8 week challenge

Optional

TM & UM

Misc

Ongoing